Last Updated: August 2026
HaulnStore (“HaulnStore”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and communication channels.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, request a quote, contact us, use our moving or storage services, or otherwise interact with us.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us when you use our website or services.
This may include:
- Full name
- Email address
- Phone number
- WhatsApp number
- Pickup and delivery locations
- Moving and storage requirements
- Preferred moving dates
- Property or service details
- Information provided when requesting a quote
- Information you provide when communicating with us
- Any other information you voluntarily submit through our forms or communication channels
If you use our services, we may also collect information necessary to arrange and provide your moving, storage, relocation, or related services.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through standard web technologies.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- General website usage information
- Technical information relating to website performance and security
This information may be used to understand how visitors use our website, improve its functionality, maintain security, and provide a better user experience.
Information From Quote and Contact Forms
When you submit a quote request or contact form, we collect the information you provide so that we can respond to your enquiry and provide information about our services.
This may include your name, email address, phone number, service requirements, locations, and other details you choose to provide.
We use this information to:
- Respond to your enquiry
- Prepare or provide a quote
- Contact you regarding your request
- Arrange moving or storage services
- Provide customer support
- Communicate important information relating to your booking or service
We do not use information submitted through our quote forms for unrelated purposes without an appropriate legal basis or your consent where required.
WhatsApp Communications
If you choose to contact HaulnStore through WhatsApp, the information you provide through that communication channel may be processed by WhatsApp and its applicable service providers in addition to any processing carried out by HaulnStore.
We may use WhatsApp to respond to enquiries, provide quotes, coordinate services, and communicate with customers.
You should review WhatsApp’s own privacy policies and terms for information about how WhatsApp processes your information.
AI Space Estimator and Uploaded Images
Our website may provide tools that allow you to estimate your moving or storage requirements.
Where an AI-powered space estimation feature is available, you may be able to provide information about your property, belongings, rooms, or storage requirements.
If you choose to upload photographs or other images for space estimation, those images may be processed to identify furniture or other items and estimate the approximate volume or storage space required.
Please do not upload photographs containing sensitive personal information, identity documents, financial information, passwords, or other information that you do not want processed for this purpose.
AI-generated estimates are intended to provide an approximate indication of space or service requirements and should not be treated as a guaranteed measurement or quotation unless expressly confirmed by HaulnStore.
How We Use Your Information
We may use personal information for the following purposes:
- Providing and managing our services
- Responding to enquiries and quote requests
- Processing bookings
- Coordinating moving, storage, and relocation services
- Communicating with customers
- Providing customer support
- Processing payments and transactions
- Improving our website and services
- Understanding website usage and customer requirements
- Preventing fraud, abuse, and unauthorized activity
- Maintaining website and information security
- Complying with applicable legal and regulatory requirements
- Protecting our rights and legitimate business interests
We will only process personal information where there is an appropriate legal basis for doing so, including where processing is necessary to provide a requested service, comply with legal obligations, protect legitimate interests, or where consent is required and has been provided.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and support certain website features.
Cookies may be used for purposes such as:
- Website functionality
- Security
- Analytics
- Performance monitoring
- Remembering preferences
- Improving user experience
You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the website.
Where required, we will seek appropriate consent before using non-essential cookies or similar technologies.
Third-Party Service Providers
We may use trusted third-party service providers to help operate our website and provide our services.
Depending on the services used on the website, these providers may assist with:
- Website hosting
- Website analytics
- Payment processing
- Communication
- Customer relationship management
- Form processing
- Security
- Cloud storage
- AI or technology services
- Website performance
These providers may process personal information on our behalf or independently where permitted by their own terms and applicable law.
We expect service providers handling personal information on our behalf to implement appropriate security and confidentiality measures.
Payments
Where payments are available through our website, payment transactions may be processed through third-party payment providers.
We do not intend to store complete payment card details on our own systems where payment processing is handled directly by a third-party payment provider.
Payment information may be processed by the relevant payment provider in accordance with its own privacy policy, security practices, and terms.
Sharing of Personal Information
We do not sell your personal information.
We may share personal information where reasonably necessary to provide our services or operate our business, including with:
- Moving and logistics personnel
- Storage and operational partners
- Technology and hosting providers
- Payment processors
- Communication providers
- Professional advisers
- Insurance or claims-related providers where applicable
- Government authorities or law enforcement where legally required
We only seek to share information that is reasonably necessary for the relevant purpose.
International Transfers
Some of our service providers or technology providers may process information outside the United Arab Emirates.
Where personal information is transferred across borders, we will take appropriate steps to ensure that such transfers are carried out in accordance with applicable data protection requirements.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.
You should also take reasonable precautions when submitting information online and avoid sending sensitive information through unsecured communication channels.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.
The specific retention period may vary depending on the type of information and the purpose for which it is processed.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
Your Privacy Rights
Subject to applicable law and any relevant limitations, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
To exercise a privacy-related right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
Marketing Communications
If we send promotional or marketing communications, we will do so in accordance with applicable requirements.
Where consent is required, we will obtain appropriate consent before sending such communications.
You may request to stop receiving marketing communications at any time by contacting us or using an unsubscribe mechanism where one is provided.
Please note that you may still receive essential service-related communications, such as booking confirmations, operational updates, or important information relating to your account or services.
Children’s Privacy
Our services are intended for adults and businesses and are not directed toward children.
We do not knowingly collect personal information from children through our website.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.
Third-Party Websites
Our website may contain links or integrations to third-party websites and services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle personal information.
Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy-related right, or have concerns about how your personal information is handled, you can contact us using the details below.
Or email us at the following address.
info@haulnstore.com